I am not able to access my application in the tracker

I had created the tracker before I got the official email for it today. "Forgot password" is also not working. It says invalid credentials. its not even letting me create a new account. It says
"Incorrect or invalid information. Review and make sure it matches the information submitted on the Use of a Representative [IMM 5476] form or the Authority to Release Personal Information to a Designated Individual [IMM 5475] form. If you can’t create an account, it may be because your client’s application is not in our system yet" I am so scared

Please help