The Whole IRCC process is so broken and messed up! Really frustrating that they have absolutely no control over the sequence in which files are processed! Our application was received on July 23, 2020 and at this point we only have temporary file number. No AOR. Every time I call IRCC, they say it is in prospective stage and waiting for an officer to pick up the file and start processing. How is it fare that people who applied at a later time have proceeded further with their application while applicants like us are still waiting for AOR? The IRCC help center is so useless that they can't provide much information that what you already know! I wonder the point of having customer service when they have no visibility on the application. Instead they could hire more people and use the resources to clear the backlog! The Minister of Immigration is such useless! The whole caption of IRCC "Reuniting Families is a Priority" is a blunt lie and a joke on applicant like us! It is such frustrating and the worst part is IRCC is such a department where you can reach them nor question them! Zero Accountability!