+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
It's 1-888-242-2100. After listening to their looooong recording (there is no way to skip), go with Option 1-1-4-1. Better to call early in the morning, they will pick up your call right away.
Btw they will tell you they are still processing applications received before Jan. 14. LOL
I spoke to them, after a long wait they said same story processing the application received before Jan 14th. LOL
 
I spoke to them, after a long wait they said same story processing the application received before Jan 14th. LOL
See... I guess these call centre people don't have an idea what's going on at CPC Sydney... They just read the script LOL
 
You should have said that February applicants are getting AOR now :D
So they stop AOR for Feb applicant lol
 
When i called them last week, i was told some applications received in january are pushed into february ( I am not sure why)
But it seems true ( at least for me) , because even though my application should have been delivered by january 1st week ( I sent without tracking), in ecas its showing that the application was received by them in february 1st week. I also got the AOR couple of days ago.

I wanted to share it here so it gives some insight & hope to january applicants who have not received AOR yet.
 
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App sent Jan 13, delivered Jan 16. Email them got a respond again this morning they are still processing applications before Jan 14.
 
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Can you please add me to the sheet?
Location: Toronto, CA
App Sent: June 28th, 2020
App Received: July 10th, 2020
Type of application: 1 Adult
Physical presence: 1095 Days
 
  1. We received your application for Canadian citizenship (grant of citizenship) on January 31, 2020.
  2. We sent you correspondence acknowledging receipt of your application(s), and a study book called Discover Canada on July 28, 2020.

Thank you! Did you get the study book called Discover Canada on July 28, 2020 in your physical mailbox yet? Or is it just via email?
 
Thank you! Did you get the study book called Discover Canada on July 28, 2020 in your physical mailbox yet? Or is it just via email?
Just the website link attached to the email. But if you want the physical copy, you can order it online for free. The request take 2-3 weeks for the book to arrive. Check the website attached in the email for further details about the physical book.
 
Does anyone know when the testing will be resumed ? Will it be physical/online testing ?
 
No updates since Jul 28. AOR paused again?
 
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It’s been 2 weeks since my info got added to eCas, and still no AOR. This is frustrating. Why does it take so long to complete adding a file to the system :(
 
It’s been 2 weeks since my info got added to eCas, and still no AOR. This is frustrating. Why does it take so long to complete adding a file to the system :(
On the other hand February 10 applicant has received an AOR yesterday... Not sure what's happening...
 
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