I think what bothers me most, is that we get no communication as to what is going on in the meantime. Okay, so files were transferred...I get that. I even am okay with things being a bit delayed while they get things straightened out. But 3 to 4 months? I would have at least appreciated an update as to what is going on. Something like "files are transferred, expected to start looking at files ____. " Or "processing delayed, but hoping to get things done and progress made by _____." Just something so we know what is going on. Like I said, I understand about delays, just hate being left in the dark, wondering when I can expect things to happen. And especially with the processing timeframe going up and up, with no explanation why, it's very frustrating.