GustavesF said:This begs the question: Why are we being fed complete garbage?
Why is there no reasonable communication coming out of CIC?
My MP's office gets in touch with them every month or so, and even they just get incomplete, incorrect, useless information.
Why would anyone be telling *anyone* that they're concentrating on issuing OWP's so they can't be bothered to do it in order?
What if someone said that in an interview? Isn't this trivial?
Isn't it equally ridiculous to say "We have stopped using lights in our offices, as turning them on uses time we'd rater devote to issuing OWP's" ?
Clearly not enough of us are issuing complaints. If no one complains it simply "ain't broke" and no one is going to "fix it".
It just seems like there is no system in place at all at CIC. The call centre has no training system, the agents processing files have no system..and so on. It's quite sad and disappointing that a government run agency is so run so poorly.
Complaints seem to be swept under the rug..