I understand, but the way I see...when you call them you talk to a third party/person that has access to your file, working on a desk just answering calls and informing people...when I call is the get the last update as possible.
and theres some delay related to the decision and when they inform you.
I said that because the date on my AIP is July 23 but they emailed me on August 1st.
Well, of course I can be wrong about all that.
Has this actually made a difference to processing your file? Doesn’t appear so it both wastes your time and uses labour that IRCC could be using to do something else. I can only imagine if IRCC redeployed the resources being used to answer all the frequent (often many copies of the exact same request) webforms, frequent phone calls, replying to the often monthly GCMS notes that show now changes but are well within processing times, etc. Also the cost to the actually person especially waiting on hold.