To be fair many legal aid lawyers are very dedicated but are only paid a fixed amount and have many cases so don’t have the time to reply to every question like a private lawyer who can bill for every minute of time used on a case. Many could have made significantly more working in other types of law or only in private practice. Many countries, like the US, don’t even give asylum seekers access to free legal representation so access to free legal representation is a huge benefit. People always have the option to pay a private lawyer but if they can’t afford one they aren’t left with zero representation.
Like i mentioned, it depends on the person's work ethic. You are not me or my mom, you cannot speak for us how we review the service.
Go to read people's comments you will have a different perspective. The service is abused. People who are applying for legal aid have no control to their cases. There is no communication at all.
If you want to be grateful, go ahead and do so. No one is stoping you. And it is you luck to be assigned to a responsive one.
It is weird for me to see people only to be grateful instead of monitering how government works. There wouldnt be any improvement. Literally, everyone is paying taxes plus contributing to the society, that's how government exists at the first place.
