I had sent an email inquiry on 26th sept with reference to my application which was received on 19th Aug. I had sent additional documentation of my wife's BC to be added to the application. Here is the response:
I can find no record of our office having received the birth certificate via mail as of yet. Your file is undergoing initial processing, unfortunately due to the large volume of application we cannot guarantee that documents sent independent of an application will be matched to that file prior to the assessment or return of that office. I have sent your email to be added to our records.
Should I be worried? The only consolation I can get from the above is that my file is still with CIO. Please advise!
I can find no record of our office having received the birth certificate via mail as of yet. Your file is undergoing initial processing, unfortunately due to the large volume of application we cannot guarantee that documents sent independent of an application will be matched to that file prior to the assessment or return of that office. I have sent your email to be added to our records.
Should I be worried? The only consolation I can get from the above is that my file is still with CIO. Please advise!