tknova said:
All right let me first start off b fsw2014.info/match-your-noc/
In addition to that posting just your job title doesn't give me much to go on. But off the top I would say NOC 2281 ... post detailed job duties for a better opinion.
Thanks a ton, tknova!
Basically, i am s/w engineer who is into product and production support. My past work - responsibilities include the Level 2 support for a telecom company's product (software), troubleshooting, work with team across the globe, fix the issue by executing multiple unix command and sometime change the script.
AT present, i am into job monitoring and below are some of the R & R:
• Leading a team of 6 as well as working as shift engineer
• Handling client calls & escalations
• Preparing roster for the team
• Preparing Severity Incidence Report for SEV-I issue.
• Preparing and reviewing multiple reports covering job failures in Production, deployment issues and others.
• Handling Leave requests and appraisals
• Monitoring batch jobs & alerts and troubleshooting including backup and space issues for unix based live real servers.
• Performing preliminary Investigation and troubleshooting.
• Deploying new code changes into Production
• Automating Daily routine checks/jobs in Production
• Act on Day-to-Day House Keeping tasks by using tools & scripts
• Creating Knowledge Articles for known issue and updating them on time-to-time basis
• Keeping an overall eye on Production