Hi,
Could someone help me check if this list given to me for my duties and responsibilities will match at least 80% of NOC 2281? Appreciate your help.
• Provide detailed reports and documentations on the GSP Knowledge Base management and entries. Timely update the Knowledge Base by coordinating with different Stakeholders in analysing the package drop and licensing related process; and proposing new GSP process for approval
• Completed/developed a Problem Management Report for Barclays Capital on the cause of the high call volume due to GSP requests and presented its action plan
• Gathered data and provide initial fault analysis and diagnosis . Then liaise with business user throughout the process to ensure satisfaction of resolution.
• Run tests on Disaster Recovery (DR) sites and raise incidents of failed machines to support team; Performs weekend shift reports
• Provided analysis and diagnosis on Remote Access issue via Citrix Server. Assist user in the set up process and installation of Secure ID RSA token, browser configuration for Remote Desktop Connection.
• Provide support for VDI connectivity issues by analysing user’s permissions as per their business requirements; and if require, restarting of the virtual machines from the VDI server.
• Utilize Active Directory to identify user's profile, access, permission and membership to the different groups, applications, shared drives, accounts and printers. And provide necessary access following company security policy and procedures.
• Perform software install and other issue handling with the use of remote access tools.
• Assisted users with basic networking such as Map drive, data sharing, TCP/IP configuration and internet connectivity issues
• Support Blackberry issues such as data synchronisation, email delivery, password and enterprise resets using RIM application and configurations.
• Responsible for Information Security such as password resets for main account, LDAP, and other business applications.
• MS Desktop application support such as MS Office and Outlook configuration, backup/restore, and troubleshooting.