Optimist3 said:
From which email ID did you get this email from? I think you may have to use the same ID from where you got this email, or preferably, reply back to the same email.
Did they quote any reference number etc? Are you sharing with us the entire email or have you edited anything?
I received email from:
Citizenship_and_Immigration_Canada@cic.gc.ca
all email looks like this:
Please do not reply to this email.
Date: 2014-12-18
Sir, Madam,
Thank you for contacting Citizenship and Immigration Canada. I am pleased to follow up on your request:
Centralized Intake Office: Sydney, Nova Scotia
If you wish to contact the Centralized Intake Office (CIO) in Sydney, Nova Scotia, please visit our Web site.
The information in this email is meant to assist you in understanding the immigration and citizenship policies and/or procedures. If you plan on consulting this email again at a future date, please visit our website at www.cic.gc.ca to ensure that you have the most current information.
I would also like to suggest other online services that you might find helpful:
Download application forms and guides
Change of address
Check your application status
Help Centre to find answers to your questions
Natasha
Agent #3445