My PR confirmation application from IRCC PR portal disappeared after browser refresh. I received the P2 email, IRCC PR Portal email with temp password asking to sign in and provide with address and digital photo around 12:15 MDT on May 03, 2024.
I was initially able to sign in, change my password, confirm the declaration that I am inside Canada, and add my mailing address. When I reached to upload photo I added the .jpeg file and the portal validated my photo and no error message until this point. But after I check the box below it and hit ‘next’ I kept getting the error message saying “File did not upload”. I confirmed all the requirements for picture and the file was meeting all of that hence I tried multiple times and even made a copy and tried but same error message “File did not upload”. So I closed the browser, cleared cache and rebooted my laptop.
Since logging out after the first login, now whenever I am trying to login to provide my address and picture, I do not see my PR confirmation application anymore. Every time I login and click on ‘my application’ I do not see the application just says “create a new application” nothing else when I log back in.