Same happened to us (dutch also)! But we resubmitted the police certificate untranslated, with a message saying that the website states that it doesn't have to be translated. This time they accepted it... we got a reception confirmation.DBHC said:Very frustrating. Submitted my Dutch Police Certificate (Certificate of Good Conduct) and received this email:Nevertheless, it states clearly on the website: from here: cic.gc.ca/english/information/security/police-cert/europe/netherlands.asp
I've emailed back, but I'm annoyed that this will delay the process...
But since then no news. Its been more than 30 days since we submitted the document. I'm wondering when we'll get DM like all the other February cases in processed in Ottawa...