Has anyone noticed that the automated response is now different? Note the bold text (emphasis added).
Thank you for contacting Citizenship and Immigration Canada (CIC).
This email address is intended for case specific enquiries only. For general enquiries, please consult our Website<http://www.cic.gc.ca/english/index.asp>.
We have received your email sent to the Case Processing Pilot – Ottawa (“CPP-O”) and will respond to it shortly if:
· Your application is in process at CPP-O AND is outside the standard processing times
· You notify us of a change in your marital status, the birth of a child, the death of a family member, or the withdrawal of your application
· You notify us of a change in your contact information
· You send us information we have requested
If your request requires us to access your immigration or citizenship file, we would need the following information:
1. Surname (last name)– Exactly as it appears on the passport or identity document
2. Given name(s) (first name)– Exactly as it appears on the passport or identity document
3. Date of birth (YYYY-MM-DD)
4. Unique Client Identifier (UCI) number / Client ID number
5. Application number ( F#, EP#, E#, B#)
6. Type of application (Family Sponsorship, Canadian Experience Class, Provincial Nominee, Quebec Skilled Worker)
Please include your application number and the purpose of your email in the title.
If you are a person to who we are authorized to release information (written consent on the file), the above information must pertain to the applicant. You must also provide your full name, telephone number and address. If you are not the applicant or you are not authorized to receive information, you will not receive a further reply to your email.
If the above information was not included in your email, please email us again with the requested information. We will not respond to your request until we receive all of this information in one email.
Sending multiple emails concerning the same request will not accelerate the response delay.
For general enquiries about the different CIC programs, please refer to our Website<http://www.cic.gc.ca/english/index.asp>.
Please note that Citizenship and Immigration Canada can only communicate with you in one of our two (2) official languages: English or French.
Thank you.
Citizenship and Immigration Canada