If they put a ridiculous processing time on the website then you're simply not allowed to inquire, ever. It effectively removes the need for them to do their job effectively, makes any errors okay, and completely removes all accountability.
So if processing times are long, say 2 years, and they put "5 years" on the site. They can make a mistake on your app, lose it, eat it, etc. and you can't get anything done about it for 5 full years.
Honestly, I truly hate CIC, every part of it.
I expect that one day CIC will replace it's inland processing date with "Currently Processing Applications Received: October 15, 1980", that way they can shut down the call center, shut down CIC for a year or two at a time. You know, whatever.
So if processing times are long, say 2 years, and they put "5 years" on the site. They can make a mistake on your app, lose it, eat it, etc. and you can't get anything done about it for 5 full years.
Honestly, I truly hate CIC, every part of it.
I expect that one day CIC will replace it's inland processing date with "Currently Processing Applications Received: October 15, 1980", that way they can shut down the call center, shut down CIC for a year or two at a time. You know, whatever.