hi.. my wife just received the exact same response except for our reason is b/c no rukhsati done... ours was a nikah application, but then I went for rukhsati 6 months later and sent them all proofs (pics, tix, cards etc)... But I guess the officer looking at the file didn't bother to look at every information
it is depressing but we can't loose hope... we're just gonna resend everything along with the tracking info that our previous update was delivered and received by 'NASIR' at CHC-Islamabad...