All PAFSO personnel are on strike. However, they are working on rotation strike. Which means that things are very slow but not complete standstill. Local staff who probably take care of admin tasks like keeping files complete with updated papers have been sending out re-med, passport , missing forms and updated police clearance requests.
My assumption is that PAFSO employees work on files for whatever short while their labour union allowed them to work for.
I hope it explains how both observations are correct. They are working and not working at the same time.