Canadian Passport - Mail-In Application Timelines

[QueenPeaches]

Congratulations. Can you give the full phone number that you called. 9201...

18445339201

 

[QueenPeaches]

Has anyone tried calling the 6868 number today? They added a new step. Press 1 from Canada and 2 from US. If you press 1 it says call during working hours. It seems service Canada has lost their minds

This what happened when I called in June.

 

[corolla110]

Hello
Has anyone applied without a guarantor (using Statutory Declaration in Lieu of Guarantor form) and got the passport ?
I am planing on applying with Statutory Declaration in Lieu of Guarantor form. Wonder if the processing time take longer than having a guarantor singed applications.
thanks!

 

[ronny12345]

Application sent for me and my wife on May 25th , received May 27th, Credit Card Charged, July 5th,7th, I received envelope today with my certificate only with a slip of return documents : checkmark on certificate. Not sure why they have done this? Any idea. I am not expecting my PP until end of August/early September anyways but receiving only my certificate back is weird.

 

[tco23]

I can't believe I am back to discuss my passport time when it shouldn't have been a thing, but many Canadians also have had troubles with renewals these days, and this is a whole social problem by now.

Application: sent Apr 20, received Apr 22
CC: May 20
I clicked "request status" 3 times since May 19, and absolutely no reply. I didn't call so far and I think it's useless. No news either about my citizenship cert which I need right now for another thing. But with people from March/April who are still waiting, I seem to remain in the mainstream then.

 

[Gary_87]

Congratulations .Did you have travel plans?. I do have ticket on July 30th and I did request transfer for my newborn last week. Waiting for call from London office. I didn't hear anything today and loosing hope. Any suggestions?. Thank you

I requested a transfer by phone and then a week later went in to my local office early, lined up and made a transfer request in person, saying that i hadn't heard anything from my phone request. The local office said they hadn't received anything so submitted a request there and then.

 

[Gary_87]

Congratulations, how come your local VO called? Do you have immediate travel plans?

They called because i went in and requested a transfer as i had upcoming travel plans. This was after i called and requested a transfer, but nothing came of that. So after my in person visit to request a transfer, they called me when it was ready.

 

[User184]

I requested a transfer by phone and then a week later went in to my local office early, lined up and made a transfer request in person, saying that i hadn't heard anything from my phone request. The local office said they hadn't received anything so submitted a request there and then.

Thank you for your kind reply. I did go in today and they asked me to come tomorrow to pick up. I did show them the transfer request confirmation of the email.

 

[ashrafgk]

I requested a transfer by phone and then a week later went in to my local office early, lined up and made a transfer request in person, saying that i hadn't heard anything from my phone request. The local office said they hadn't received anything so submitted a request there and then.

Have you ever received a request of transfer email (with a File Transfer Request Confirmation number)?
Just wondering if I should still go there myself. I already contacted my MP and sent them an authorization form to look into it.

 

[User184]

Has anyone tried calling the 6868 number today? They added a new step. Press 1 from Canada and 2 from US. If you press 1 it says call during working hours. It seems service Canada has lost their minds

Try calling them from exactly 8.29 am and after 8.30 it will connect. Try two people from two different phone. Today I got 80 in que and my husband got 129 in que. So we hang up his line and stayed in my phone and got connected in 30 minutes.

 

[DrPassion]

Hi guys, I received my passport on July 25 by courier. However my wife hasnt got her passport yet despite the fact that we applied together. What do you think I should do? are they giving any response to the webform?
My timeline was oath- 12 April, received citizenship certificates 25 th April, applied for passport by mail- 09 May, received in Ottawa 11 May, payment processed 27 June (looked in credit card statement), received single passport and citizenship certificate together on 25 July, still waiting for wifes passport and citizenship certificate.

 

[Andy_ready]

Response from my MP office:


Thank you for your email. I am sorry to hear of the delay in your passport application. Due to the current backlog being experienced, Service Canada is only prioritizing the files of applicants travelling within one week. If you are not within this timeline, our office is unable to influence or expedite your application in any way.



When is your travel booked for?



Your best course of action at this point will be to wait for the application to be completed in due process by Service Canada. If it is not, and you find yourself within one week of your travel without a passport, please reach back out to our office and we will be happy to contact Service Canada on your behalf.



My apologies we are unable to be of further assistance at this time. Thank you again for reaching out to our office.

 

[Gary_87]

Have you ever received a request of transfer email (with a File Transfer Request Confirmation number)?
Just wondering if I should still go there myself. I already contacted my MP and sent them an authorization form to look into it.

Nope, never received anything by email. Only resutls i got was from going in person and requesting the transfer. Then they called when it was ready to pickup.

 

[Rubbal]

Finally got my baby's passport today. Sent application Feb. 27.

 

[simpsol22]

Anyone apply 9 wks or longer ago and not have a credit card charged? We mailed my 4 yr old sons (renewal) and husband's (damaged) May 24, rec. May 26 (no charge yet). Call centre says they are both received but nothing started on them. Due to our travel date of Sept 17th, they said if we don't hear anything by August 19, to call again for a transfer. Had called 2 wks ago on my son's and was told to call back after 2 wks (today), they added notes to his file, but still no change.