Canadian Passport - Mail-In Application Timelines

[Bains87]

For me, 13th week will be completed by end of tomorrow. Let's see.

I was on call with a agent this morning, having completed 13 weeks today, she said they can only put notes on file that it is past due and they have no way to bring it to the processing officer's attention, and although I completed 13 weeks it is still under examination

 

[Bains87]

yeah I got exactly the same message saying their office is closed and call back during business hours mon-fri between 7am-8pm ET... which is exactly when i called... jeez!

there working hours are really narrow, basically call only works after 9AM till 4:30PM PST, after 4:30 even if you connect, worse case scenario no one will answer when your turn comes

 

[Andy_ready]

there working hours are really narrow, basically call only works after 9AM till 4:30PM PST, after 4:30 even if you connect, worse case scenario no one will answer when your turn comes

I called them at 10:00 am and 11:00 am EST.

 

[rome5000]

My passport has been in production for like 2 weeks ...called yesterday and they advised it's still in production .

Applied on 31st March in person at service Canada

Is this normal ?

A friend of mine applied in person on the 10th of March and still no passport.

 

[$Navi$]

I was on call with a agent this morning, having completed 13 weeks today, she said they can only put notes on file that it is past due and they have no way to bring it to the processing officer's attention, and although I completed 13 weeks it is still under examination

Same here, Mine is under examination too. It's so frustrating, I applied on 7th of April at service Canada location. I called them twice but nothing changed so far. God knows what they doing.

 

[$Navi$]

there working hours are really narrow, basically call only works after 9AM till 4:30PM PST, after 4:30 even if you connect, worse case scenario no one will answer when your turn comes

Be consistent, try between 2-3pm.

 

[$Navi$]

Now their site says its 13 weeks processing time for mail in applications...
https://www.canada.ca/en/immigration-refugees-citizenship/services/canadian-passports/processing-times.html

And that's a white lie too. They don't know anything. They just randomly working on it.

 

[$Navi$]

yeah I got exactly the same message saying their office is closed and call back during business hours mon-fri between 7am-8pm ET... which is exactly when i called... jeez!

Try Calling them between 2-3 pm and be consistent. Keep calling them. You will get through within 10-15 Attempts.

 

[kzaman]

My passport has been in production for like 2 weeks ...called yesterday and they advised it's still in production .

Applied on 31st March in person at service Canada

Is this normal ?

My passport has been in production for 4 weeks now. Whenever I call they say to check back in 2 weeks

 

[MM345]

I was on call with a agent this morning, having completed 13 weeks today, she said they can only put notes on file that it is past due and they have no way to bring it to the processing officer's attention, and although I completed 13 weeks it is still under examination

Hi,

Could you please let me know when telephone number you dialed to speak to an agent? The number I call always has an automated message. Thank you

 

[Gary_87]

received a call yesterday from my local VO saying my sons passport was ready for pickup today. Went down. In and out in 10 mins.

FINALLY. This is over. Good luck everyone else.

 

[Bains87]

received a call yesterday from my local VO saying my sons passport was ready for pickup today. Went down. In and out in 10 mins.

FINALLY. This is over. Good luck everyone else.

Congratulations, how come your local VO called? Do you have immediate travel plans?

 

[CaptBasil]

Wow, this is interesting so the agent said its under examination and passports showed up in a week, I wonder if your MP calling in helped with the file transfer and the agent didn't see any status change, does it show where the passports were printed/issued? Is it Ottawa or your local office?

There was no file transfer. I didn’t request for any. Passport issued from Gatineau.

 

[User184]

received a call yesterday from my local VO saying my sons passport was ready for pickup today. Went down. In and out in 10 mins.

FINALLY. This is over. Good luck everyone else.

Congratulations .Did you have travel plans?. I do have ticket on July 30th and I did request transfer for my newborn last week. Waiting for call from London office. I didn't hear anything today and loosing hope. Any suggestions?. Thank you

 

[User184]

received a call yesterday from my local VO saying my sons passport was ready for pickup today. Went down. In and out in 10 mins.

FINALLY. This is over. Good luck everyone else.

Congratulations .Did you have travel plans?. I do have ticket on July 30th and I did request transfer for my newborn last week. Waiting for call from London office. I didn't hear anything today and loosing hope. Any suggestions?. Thank you