Thank you, yeah I have been trying to reach them via phone for the last 10 days and no luck so far! it's so frustrating!!!!
Canadian Passport - Mail-In Application Timelines
- Thread starter zam7
- Start date
What is the best phone number to reach them at , if you could please share ? Is it same as this one ?
Call us from Canada and the U.S.
Toll free: 1-800-567-6868
TTY services: 1-866-255-7655
Call the passport program at 819-997-8338 (Monday to Friday from 7:30 a.m. to 8 p.m. ET)
Call us from Canada and the U.S.
Toll free: 1-800-567-6868
TTY services: 1-866-255-7655
Call the passport program at 819-997-8338 (Monday to Friday from 7:30 a.m. to 8 p.m. ET)
Copying @PumpkinJack 's suggestion for calling the 1 800 567 6868 number:
"Here is a tip to save others time when they call Passport helpdesk.
1)Select language by pressing 1 for English and 2 for French
2) If it takes you to the pre recorded message that gives instructions on where and how to apply for passport, just disconnect the call as it will play for a minute and disconnect itself.
If it asks if you’re applying from Canada or Outside Canada, it means you will get a spot in the queue. Stay on the call and select options as prompted.
This is new in the IVR options apparently to keep the queue small around 200 + people. It takes a while to get into the queue as you have to keep trying again and again but the wait time would be an hour or less once you get into the queue."
"Here is a tip to save others time when they call Passport helpdesk.
1)Select language by pressing 1 for English and 2 for French
2) If it takes you to the pre recorded message that gives instructions on where and how to apply for passport, just disconnect the call as it will play for a minute and disconnect itself.
If it asks if you’re applying from Canada or Outside Canada, it means you will get a spot in the queue. Stay on the call and select options as prompted.
This is new in the IVR options apparently to keep the queue small around 200 + people. It takes a while to get into the queue as you have to keep trying again and again but the wait time would be an hour or less once you get into the queue."
I just received my citizenship certificate back. There is a letter inside the envelope saying that I should be getting my passport through post.
Did others get their passport and the certificate delivered in different packages?
Did others get their passport and the certificate delivered in different packages?
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Guys, when the passports are mailed to us do they come via Canada post and do the postman leaves it in the mailbox or they come at your door and gets some signature etc?
It seems like some people get theirs in the same envelope and others get them separately.
Finally managed to get through and speak to somebody at the helpline after 2 weeks of trying, they said the average processing time is now 8 weeks, so even though we applied first week of March in person at service canada, they still haven't looked at it yet due the backlog. They advised me to call back in again middle of May (when the 8 weeks have passed) to check again.
I received my passport today and my new journey begins. Good luck to all waiting for their turn.
Hi everyone,
I had been reading and I’m just a bit confuse. When do you ask for a file transfer to an office and what’s the phone number that we can call to do that? I have a passport renewal application sent on March 19 and up until now no charge on my CC.
I had been reading and I’m just a bit confuse. When do you ask for a file transfer to an office and what’s the phone number that we can call to do that? I have a passport renewal application sent on March 19 and up until now no charge on my CC.
For first time passport application, can we apply in person at the Service Canada offices ? I dont intend to travel in the next 2 months. Is it faster compared with mail in application?
The earliest you can call for a transfer is 10 business days before you are meant to be travelling. It's the same number: 1 800 567 6868.
There is a bit of a trick to getting through to talk to someone, see my previous post further up this page.