How long did it take you to receive a response to the webform .Hi, any update? I'm in the same situation like you, i e-mailed them through the web form i got a response informing " the BIL receipt has been recieved by the office who is processing my case, if any additional documents will required they will contact me" last week on June 13 i got the letter with the passport request but not BIL was sent, the old biometric will expire in july 29 , this is really frustrating .Also i want to mention that on February 2022 i also applied for the visitor visa which was approved with the check mark to re-enroll to new biometrics which i paid for and the BIL was not sent too, this is really frustrating with this people.
I have sent 3 webforms and no reply to either .
can you share the link of the webform you choose ?