Processing times for federal skilled worker applications were updated yesterday, the times are based on how long it took to process 80 percent of all cases between April 1, 2012 to March 31, 2013. ( I think there is a typo here,
http://www.cic.gc.ca/english/information/times/perm/skilled-fed.asp
http://www.cic.gc.ca/english/information/times/perm/skilled-fed.asp
I think the first one that should contact them right away is beishidashuo, any one submitted his application before 15 months could contact them, as they have said in the above link.If it has been longer than the time shown above since you applied and your visa office has not contacted you, you may wish to contact the visa office that is processing your application by e-mail, letter or fax. The Call Centre does not have information about applications processed outside Canada.