He is not living abroad anymore but he has travelled back and forth. It's been a year so naturally they can't expect married couple to not see each other for that long. At this point, they should be looking into the PA, not the sponsor. I mean, requesting a family form?? It is literally written in a way that it's meant for non-Canadians i.e. 'Applicant' and 'are they accompanying you to canada' - we don't even know how we'll fill that. His family are all Canadian citizens.If he has SA already it is pretty strange. I don't know where he is right now but contrary to @SidCD's comment you probably know he doesn't have to be in Cda when applying or during the app processing since he is a citizen. It shouldn't matter but is he living abroad right now?
The VO has been extremely incompetent. Prior to this, they requested some documents on two seperate occasions even though those documents were already in the application. In our latest Gcms notes received a week ago, we noticed the officer's notes included wrong dates about the sponsor, and we know they have the correct dates because notes of previous officers were correct.
It is so so frustrating. We thought of making a complaint but we don't know if that might have a negative effect on the application.