I'm sorry if this offended you. Like what you said, my personal opinion which I am entitled to. I also said in case you missed it that I hope I am wrong because a family member of mine is also in the middle of an application. I have twitted and even emailed the Minister for them to look into this, zero response. It doesn't look like this is one of their priorities right now. if you follow them on Twitter a lot of people have been tweeting about different programs, expired COPRs etc etc and they are not responding to any such "complaints" we have.