If both of your application is at Calgary then R10 checks are 100% done.
From my understanding, applications are only transferred from CIO to VOs after R10 checks are done.
My application was transferred to CPC-Ottawa after my initial assessment(R10) was completed on December 17, 2018
That's what I hope for, that the agent just wasn't right. I explicitly asked for R10 and she said not done....