Hi all,
After getting our 600 points from BC PNP Express Entry, we applied for Federal Express entry on Dec 5 with overall score of around 1010. Today we got a message in our IRCC inbox. It says
Final decision Your application was cancelled because it was incomplete. Check your messages below for details.
When I click on the help icon (?),however, it says
If you see that your application was cancelled, it means that before we made a final decision, we:
- made a mistake and had to recreate your application
- found that you do not need the status/document you applied for.
If you think we should not have cancelled your application, let us know by using the IRCC webform.
On the other hand, the inbox has that a pdf in it that says:
We have determined that your application does not meet the requirements of a complete application as described in sections 10 and 12.01 of the Immigration and Refugee Protection Regulations. Your application is rejected for being incomplete. Specifically, your application does not include the following elements: - Police Certificate: o The Police certificate from .......(my wife's home country)........was not provided. This document is required based on address/background history from 2008/12/05 to 2016/02/06. It appears you resided six months or more in a row in that country. NOTE: You did not provide a letter of explanation and proof of submission for this Police Certificate. Police certificates need to be a scan of the original police certificate(s) in colour. Certified true copies and unauthorized copies are unacceptable and will result in the application being rejected as incomplete.
This is very weird because we uploaded our police certificate. The date (2008/12/05 to 2016/02/06) is also strange because my wife came to Canada 3 years ago and she has gone back to her home country only one time for one month(last summer).
Does anyone has any idea what the messages mean and what we should do?
Thanks