My application was just returned by IRCC, and the mistake is "You uploaded a foreign ID with your permanent resident card (PR card)."
I don't have a drive license, and my Albertan Health Card doesn't have a photo on it.
For the 2nd solution, I don't understand.
It says "replace the PR card with the bio page of your passport or travel document", but my 1st ID is already my passport, so both of my IDs are my passport? Essentially there is only one ID submitted?
Please help. Thanks!
For the 1st solution, I cannot, because I don't have an ID issued by the Canadian government except my PR card.To fix this issue
- upload a valid (not expired) photo ID issued by the Canadian government (with the PR card you’ve already uploaded)
- You can only use a PR card if the second piece of ID was issued by the Canadian government (federal, provincial or municipal).
- if you don’t have another Canadian ID, replace the PR card with the bio page of your passport or travel document
- re-enter all of your ID information, and re-upload all
- ID files
- certified translation and affidavit (sworn statement)(opens in new tab) files (if the ID is not in English or French)
- we need you to re-enter all information even if the issue is only with 1 file
- At this time, our system can’t tell you which file has the issue.
I don't have a drive license, and my Albertan Health Card doesn't have a photo on it.
For the 2nd solution, I don't understand.
It says "replace the PR card with the bio page of your passport or travel document", but my 1st ID is already my passport, so both of my IDs are my passport? Essentially there is only one ID submitted?
Please help. Thanks!