Hello@Miss Bee
I just got P2 email and I tried to log in with my existing details as directed via the link I received in the email and I got an error message 'incorrect email and password combination'
Please what am I not doing right?
The error message incorrect email and password combinations typically means that the system did not recognize the credentials you entered. Here are some steps you can take to resolve the issue:
1. Check the Email Address:
Make sure you are entering the correct email address associated with your account.
Verify there are no typos or extra spaces in the email field.
2. Verify the Password:
Ensure you are typing the password correctly, including case sensitivity (uppercase vs. lowercase).
If your password contains special characters, ensure they are entered correctly.
3. Reset Your Password:
If you're certain the email is correct but still cant log in, use theForgot Password or Reset Password link on the login page.
Follow the instructions in the email you receive to reset your password.
4. Check the Login Link:
Confirm you are using the correct link provided in the email.
Sometimes links can be incomplete if copied manually, so try clicking it directly from the email.
5. Clear Cache and Cookies:
Clear your browsers cache and cookies or try logging in using a different browser or device.
6. Confirm P2 Account Activation:
Some platforms require you to activate your account through an initial setup process. Ensure you have ve completed all activation steps.
7. Contact Support:
If none of the above works, contact the support team or help desk mentioned in the P2 email for further assistance. They can verify your account status and guide you on resolving the issue.