Good day
@Miss bee,
I recently sent a webform to IRCC inquiry about not receiving my Biometric Instruction Letter and after few days of sending webform, I made call to them. While calling IRCC the lady prompted me to check very well that it was sent but promised that they will send me another copy. After the call, I login to my email, I checked the other email received with the AOR and I found it, so I quickly booked and went for the Biometric. The next day the tracker was updated Biometric Completed.
Today, I received email from IRCC as follows:
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"Good day,
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided; however, we require further information in order to access the file.
In order to better assist you, we invite you to resubmit your request by including the following information in a letter of explanation and uploading it in the
IRCC Web form:
- Surname and complete given name (including middle name, if applicable) - exactly as they appear on the passport or identity document,
- Date of birth (YYYY-MM-DD),
- Client ID Number, UCI or Application Number,
- Country of birth,
- Type of application,
- Date on which the application was submitted or received,
- Mailing method (courier, Canada Post (registered or regular mail), etc.),
- company used,
- confirmation no.,
- Complete address (including the postal code and the unit number) where the application was sent,
- Receipt number,
- Current address,
- Telephone number(s),
- Email address, and
- All documents submitted with your previous request."
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Here is the content of my Webform:
" I recently received an email confirming the acknowledgment of my Permanent Residence Application. However, upon logging in with my GCKey, I noticed that the Biometric Instruction Letter was not included. Could you kindly confirm whether this means I am not required to submit biometrics, as my application tracker indicates that biometrics are necessary and to be provided on a the specified date in BIL? Additionally, I would appreciate clarification on whether a medical test result is required for my application or the one I submitted is sufficient. "
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My question/concern is that do I have to respond to this email noting that Biometric has been done? Although I have not received Medical Instruction but I submitted the previous one I did while coming to Canada. Is it normal to ignore and no penalty for such or processing delay for such?
Apology for the long thread.
Thank you very much.
Reminder @Miss bee . Please assist