Hi everyone, hope everyone is doing good. Just a quick question. I received my AOR and BIL for Non Express PNP on October 23rd 2024.
Biometrics submitted on October 24th 2024
After this, for additional documents section it says “We need additional documents to process your application. We will send you a letter or email with details”.
However, i have not received any letter or email for the same.
Can i know what can I do in this case as its been more than 15 days.
If you have not received a letter or email regarding the additional documents request after more than 15 days, you can take the following steps:
1. Check Your IRCC Account
Log into your IRCC account to ensure that you have not missed any messages. Sometimes, the letter might already be uploaded to your account under the “Messages” section.
2. Check Your Email (Including Spam/Junk Folders)
IRCC might have sent the communication to your registered email address. Ensure you check all email folders, including spam and junk, as emails from IRCC can sometimes end up there.
3. Contact IRCC Directly
You can use the IRCC Web Form to submit a query about the additional documents request. Provide your application number, name, and date of birth, and explain the situation. Mention that you noticed the status update but have not received the details yet. Here’s the link to the IRCC Web Form:
IRCC Web Form.
4. Call IRCC (if in Canada)
If you are in Canada, you can call IRCC at 1-888-242-2100 to inquire about your application. Be prepared with your application details when you call.
5. Monitor Processing Times
While waiting for a response, monitor the processing times for your program to get an idea of how long other steps might take.
6. Check Your Junk Mail Preferences
To avoid missing future correspondence, add
donotreply@cic.gc.ca and other official IRCC email addresses to your email safe list.
If you don’t receive a response within 30 days, follow up again through the web form or by phone. IRCC generally responds within 30 days for inquiries through the web form.