No they absolutely did submit as i have IRCC payment receipt, payments for both were made from my Credit Card for that LOL, if they didn't how did i get my PR let alone OWP.So the consultant never submitted the OWP? xD
If you never received an OWP chances are it was never submitted also.
There's no point in continuing the discussion since you already got the PR confirmation.
And its at the discretion of IRCC whether they want to give OWP or PR. I have seen so many people on this forum only get PR even after submitting OWP right after PR submission.
So, i am not surprised, i am happy to get my COPR yesterday and don't care about the OWP even though i have paid for it, there is no refund.