Same here! Just can't get through. No tracking mechanism, nothing! And they have the original certificate!
Just got in touch with my guarantor, who said she's not been contacted yet! have to travel next week! been calling the number but can't get through at all and can't physically line up, as I can't take any time off work!
This is so anxiety inducing. I'm not one of those who waited until now to renew my passport. I am a new citizen who had to wait years for this point in time (and face covid delays worth 1 extra year for my citizen app). Plus they force us to cut our PR card during the ceremony which makes us completely stuck!
I have anxiety and all my family are abroad...and I keep thinking of the worst possible situation where I have to (heaven forbid!) travel for an emergency...and can't come back...