Hello all,
My girlfriend applied to renew her passport in late-March,
CC got charged: April 14.
After a bunch of calls, she was able to pick up her passport in June 1st (North York).
However, she still hasn't received back all her documents yet (Citizenship Certificate).
She needs it for something ASAP and we are getting frustrated that we still haven't gotten it.
She called bunch of times since June 10th and they are giving different answers every time she calls.
When she called the first time, she got the tracking number but the number is still not valid today.
So she called Canada Post and they said they haven't received anything under that tracking number and assumed the documents are still in Passport Office's mailing box.
She called the next day and the person said that they haven't shipped it out yet.
and the next day she called and they said they shipped it out on June 10th.
She also asked if we can pick it up at the Quebec office but they said we can't (we live 4.5 hrs from the office).
Did anyone else encounter this problem?
How long did everyone take for their documents to be mailed back after getting their passport?
I am just really surprised how they still haven't send out the package that was supposed to be sent out almost 2 weeks ago.