OhCanadiana said:
Your application should still be open. They would usually reach out to to follow-up and warn you that if it's closed you would have to reapply before closing it.
This cannot happen because we cannot receive their e-mail. They closed our file because we didn't communicate to them anything. We didn't communicate anything to them because we did not receive their e-mail nor did we know they ever sent anything.
Please do not congratulate on the PPR, we never received it or saw it or heard it or smelt it or touched it. The only reason we know the file was closed because the PPR deadline expired is because the MPA asked for an application status update and they told her it's closed and they sent a PPR that we never replied to or communicated anything to them.
She could have been in Canada by mid September. Now they have to go through the process of reopening the file, asking for another medical, etc.
Furthermore, they have to re-send the instructions and hope we can actually receive them. If we don't receive them again, we have to wait 2 goddam months before the MPA will request another status update to enquire if they did indeed resend the PPR. What a fucking waste of time, when they can just e-mail the shit to the MPA and she can forward it to us, it would be fucking instant. Their goddam system sucks shit. They only want to send it to the registered e-mail address and if it doesn't work, they'll spend what, 10 years trying to send it even though it's clear the email is not getting through? Incapable imbeciles.