My timeline:
Account created and documents sent electronically to them on the same day: May 13, 2019 (Australian master's degree)
Received and are reviewing my documents: May 14,2019.
There has been no update since then.
Called them and unsurprisingly got a generic answer. Left them with a comment on their facebook page and then got a private message with the same generic answer. Used the contact form yesterday and haven't got a reply yet.
According to what I see on this forum. it seems that there is a huge delay at the moment as almost no one is getting their report now.