They are pretty slow to transfer documents into their system or to make adjustements to a profile. One agent told me it takes only two days, the other one said it will take at least five. I also didn't receive any infomation when the first documents arrived and were accepted. I also had to send 4 emails and made 3 phone calls as my Master's is incomplete but was listed as degree. My profile still hasn't changed which is kinda frustrating and as consequence, I will call them every frigging day from now.