Hello,Hello everyone,
As a developer myself I can confirm that the issue is not on our end. It seems like some bug appeared within the IRCC portal login functionality.
The only way we can help is to let the developers know that the error imacts a lot of users, by that please fill the form with next information:
Type of application/enquiry: Technical difficulties
Your enquiry:
Can not sign in to the IRCC Portal.
Precondition:
1) go to https://portal-portail.apps.cic.gc.ca/signin?lang=en
2) fill in the User Email and Password
3) Press Sing In button
4) Waiting for the loader to disappear
5) Observe the error:
"There were issues submitting your form.
User information could not be found. Please try again later."
Please make sure you have filled in your Client ID number (UCI)!
Have the same issue: User information could not be found. Please try again later.
Please try to fill the form as suggested by clarkq. Maybe it will help.