User information could not be found.

[Milana]

I started filling out the form on CUAET yesterday, but then I got kicked out and this error occurred. Do you think it will be possible to complete it after the technical maintenance is finished?

As far as I know, after the start of the application submission, there is a 60-day window. However, I'm not sure if that applies in this situation.

My application was deleted right when i was filling it in. So I don't think it will be possible to start again after July 15.

 

[AndriiUA]

Вчера начал заполнять форму на CUAET, но потом меня выкинуло и выскочила эта ошибка. Как вы думаете, можно ли будет завершить его после завершения технического обслуживания?

Насколько мне известно, после начала подачи заявки есть 60-дневное окно. Однако я не уверен, применимо ли это в данной ситуации.
[/ЦИТИРОВАТЬ]

You will have to start over again if you didn't finish last time.

 

[Nazar Stasiuk]

Всем привет.
Подскажите если я оформил анкету 12.07 но не успел адмитнуть (Сама анкета сохранена) так как должен добавить еще одного апликанта. Смогу ли я это сделать после 15.07? Писало что есть 60 дней.

Спасибо.

 

[shmindrik]

As far as I understand, the site is undergoing scheduled technical work from July 14 to July 16.

Where did you see that? I don't see any official announcement about it.

 

[Askhar131]

Where did you see that? I don't see any official announcement about it.

check this link. It is an official announcement about the maintenance issue.
https://ised-isde.canada.ca/site/canadian-intellectual-property-office/en/service-and-website-interruptions

 

[shmindrik]

check this link. It is an official announcement about the maintenance issue.
https://ised-isde.canada.ca/site/canadian-intellectual-property-office/en/service-and-website-interruptions

Thank you.
On July 11 other announcement was on the CUAET page. And the maintenance really took a place. But this announcement was not there. Tomorrow the last day when Ukrainians can finish their applications. It so frustrating. I just can't believe it is happening...
Anyway, I filled crisis form here: https://secure.cic.gc.ca/ClientContact/en/Crisis

 

[ViktoriiaUA]

check this link. It is an official announcement about the maintenance issue.
https://ised-isde.canada.ca/site/canadian-intellectual-property-office/en/service-and-website-interruptions

But it has not been working since YESTERDAY'S evening (13th July by Kyiv-Ukraine).
NOW is 08 a.m by EST 14th July and this announcement said "from 6:00 p.m. 2023-07-14 to 6:00 p.m. 2023-07-16 (EST)", so site must works at least another 8-9 hours until of this maintenance.

This is very strange

 

[shmindrik]

But it has not been working since YESTERDAY'S evening (13th July by Kyiv-Ukraine).
NOW is 08 a.m by EST 14th July and this announcement said "from 6:00 p.m. 2023-07-14 to 6:00 p.m. 2023-07-16 (EST)", so site must works at least another 8-9 hours until of this maintenance.

This is very strange

You are right. But this is what we have.

 

[AriBoBari]

If they will not grant an extension for those applying under CUAET after doing maintenance for the LAST 3 DAYS of the incredibly important deadline it will be outrageous.

 

[shmindrik]

IT WORKS NOW! HURRY!

 

[AriBoBari]

IT WORKS NOW! HURRY!

On IRCC Portal it now states there is maintenance until July 16, but doesn't let me log in sadly..

 

[ivand]

Jeez, people CALM DOWN.

Writing thousands of request form complaints about it is bad for everyone, each of those will take time to review and slow down the process for everyone.

It is clearly a mass problem, they 100% know about it, stop hammering them with support requests. If it starts working, it will work for EVERYONE.

 

[adzees]

Its working now

 

[Peter 23]

I have fixed the problem, is working now. Everyone can login and check their application status.

Wish u guys all the best.

 

[ViktoriiaUA]

Yes, it really works! Thanks all who helped with this issue)