Anyone have any tips for getting through on the Call Centre line? I've tried dozens of times in the last couple weeks and have NEVER been put through to an agent -- just get a recording "We are currently experiencing a high volume of calls." Today I've tried several times at minutes past 8 a.m. local time, at which the website says they are available, only to get the same recording. I just need to know whether they've attached to our file the copy of my spouse's FBI check results, submitted a week ago by 3 different methods, along with proof that they received the original in January. I submitted a complaint about the Call Centre via the link on the website, and got an acknowledgment that THAT had been received! How long could it possibly take for a document to make it from the Mail Room onto the desk of our Visa Officer?! Or did they put our file on the bottom of a pile when they sent the email requesting we send the FBI check results -- which we had already done FOUR months ago? The incompetence and inefficiency of this department are breathtaking!