Yeah, ours had the watermark, as well. It was a no go. Don't get me wrong.....I hope somehow they'll allow for yours to go through. That was just our experience. It infuriated me because we got the clearance from CIC, but I learned a little late that sometimes that just doesn't mean anything. The first one we sent was "lost in the mail". Had to get it done again, through the channeler nonetheless. Then we get the letter stating it had to go direct through the FBI so we ended up having to do a total of 3 haha....you live and you learn
If I were you, I'd get one direct from the FBI and send it in, and send them an email as well. Good luck