This is my Toronto cgi experience. They will not attend phone calls or thy will just lift and disconnect or the lady who attends the call will be always rude and rush to disconnect the call.
Go in person and meet the visa/passport officer and get it done. Going through VFS for correction is a painful and not sure whether they can give you proper updates. This is from my personal experience.
Passport renewal took 4 months - since indian police depaprtment did a mistake by not sending the police verification. literally I sat one full day in CGI, toronto and talked to all the officer and got with 1 yr validity as my WP was expiring in few days and I had to apply for extension.
PCC - took more than 2 months and my father had to chase each and every officer back home- this is due Indian system.
If you go in person, it will be faster in CGI.
Go in person and meet the visa/passport officer and get it done. Going through VFS for correction is a painful and not sure whether they can give you proper updates. This is from my personal experience.
Passport renewal took 4 months - since indian police depaprtment did a mistake by not sending the police verification. literally I sat one full day in CGI, toronto and talked to all the officer and got with 1 yr validity as my WP was expiring in few days and I had to apply for extension.
PCC - took more than 2 months and my father had to chase each and every officer back home- this is due Indian system.
If you go in person, it will be faster in CGI.