My wife received the following from the London office today:
Dear Applicant,
In order to continue processing your application, we require the additional documents listed below. Please send clear legible photocopies rather than the original documents unless otherwise specified. If the documents are not written in either English or French, please enclose a certified translation with a photocopy of the original document.
Right of Permanent Residence Fee
Please advise your sponsor to pay this fee in Canada ($490 Cdn). This payment cannot be accepted in the UK. It must be paid in Canada in accordance with the instructions in the sponsorship kit. The receipt should be sent to CPC-Mississauga.
Please forward all requested documents together to the address below within 60 days from the date of this email. If we do not hear from you within that period, your application will be assessed on the basis of the information on file and your application may be refused. Please allow four months for us to review incoming correspondence. All documents submitted in support of your application are subject to verification with the issuing authority. Please do not contact us unless there are significant issues which need to be brought to our attention. Please quote your file number on all correspondence, including the envelope. Your file number is included in the subject field of this email.
Should your personal circumstances (address, marriage, divorce, birth, death, adoption) change between now and the time you leave for Canada you must report the changes to us. Visas issued without the correct information concerning family status are invalid and admission to Canada will be refused.
The issuance of an immigration visa does not ensure your eventual acceptance into the practice of your profession or occupation in Canada. It is your responsibility to determine whether any licensing/registration requirements apply to your occupation or profession in the province where you wish to settle. Do not leave employment, sell property or take any irrevocable step in anticipation of immigrating to Canada until you have received your visa(s).
We look forward to hearing from you within 60 days.
I'm confused... we paid online for a total of $1040, printed off the receipt, and sent it in with the application. Any idea why they think we didn't pay the amount? Anyone else had this experience before? Thanks.