andrew-brit said:
What was the actual request, can you paste it (minus any personal information)?
One possibility is the photos you provided in the application did not meet the specifications. Another possibility is that CIC lost your photos.
Date: May 14, 2015
UCI: xxxxxxxx
*xxxxxxx*
Application: F000xxxxxxx
*F000xxxxx*
Dear :
This is in reference to your application for permanent residence in Canada. You have submitted photographs which do not meet our requirements. Please provide four (4) new photographs which meet the specifications. We require these photos for you and each of your dependents on the application.
Please print the photo specifications and bring the specifications and this letter to the photographer. You will find the specifications at this website: (website link)
More information on the photo specifications may be found here: (website link)
Please send these photographs to the address provided below. These photos must be received by our office within 45 days from the date of this letter.
Thank you,
Immigration and Medical Services Division