Do you have a phone # for Ottawa by chance?
oreidapennsyltucky said:For all those who are in need of information and have not been able to get any from Buffalo, contact Ottawa instead. I rang the call center again this morning since the tracking number provided for my returned passport is either invalid or has not been activated. The agent said that I should contact Ottawa. Given that the only reason I received a response with my tracking number from Buffalo is because I emailed Ottawa awhile ago and they forwarded the email, this seems like good information.