they are unpredictable. I had sent an email and a month later they responded. Then I sent another one and they replied two weeks later. after a couple of months I sent another email and it was urgent and I put URGENT on it cause we were worried about having our PCC being done intime and they answered that in a couple of days. a month ago I sent an email asking an update and they didnt respond so, I guess you just take your chances whether they answer or not. There doesnt seem to be any set guideline for them answering back or not. Thankfully I dont have to deal with them again since my husband got his visa yesterday. I am still not believing it but he even showed it to me still I am struggling to believe that in a couple of weeks he will be here. Wow its amazing feeling.
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Thanks Boyee ,sim and minku ...its really annoying when u see others write an email and get an reply and u dont get a reply when u write to them.I guess its better not to write to them at all,atleast you wont be anxious everyday hoping for a reply.
@boyee crongratulations to both of u on getting the visa , ur story is really an inspiration for a never give up attitude.