@ alhassn my mother received email from Delhi medical which is regional head quarter for medical. By the way do you know what are IOM timings for taking appointment over phone, I think they play the recordings " aap email phar bhi appointment lay sakta hain" 24x7 but only pick the phone in working hours only. Perhaps they haven't made recording which says "our offices are closed now, you may call between .......Monday to Friday however you may also take appointment through email, our email address is .........". They only have this recording: press 2 for Canadian health assessment, your call will be transferred to first available agent, then they have this "dear caller aap email phar bhi appointment lay sakta hain". Thus caller remain in dark whether he is in working hours or off hours. I hope IOM make changes to this recordings which exactly guide the called that he/she is in off hours and should inform about office hours.