Normally I call this number. You have to select (2) to transfer to migration refugees and citizenship Canada. Because this number is for external callers
These are all steps exactly:
Call 001 800 267 6788
1. Press 1 to select English
2: Press 2 to transfer your call to immigration
It will transfer in a second, listen to the recorded message, then start following:
3. Select 2 when asking for your unique identifier number
4. Then press 1 (no need to listen to the recorded voice message).
5. Press 1 again
6. Press 2 to select Permanent resident
7. Press 2 to select the application number starting with E
8. Enter your application number
9. Enter your date of birth
10. Listen to your file status
11. Press 0 to speak to the agent after the file status response finishes.