I am trying to speak to an agent, still waiting. They replied to mine as well LOL, if you can call it a reply, that is why I said it was a generic reply, here it is:Good question. Did you call them yet? They said they won't reply to the web form if it was within normal processing times. They replied to mine yesterday so I am sure that the 12 months start from the day they receive the application package in the mail
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and have forwarded it to the responsible office.
They will contact you if further information is required or if a decision is made on your application.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
- Download application forms and guides
- Change of address
- Check your application status
- Help Centre - To find answers, you may consult the different sections or type keywords related to your question.
Sincerely,"