email gets to me faster than calling, if it is urgent I will see the email within moments of it being sent, a private number call I will never seeprofiler said:As stated above, they generally will use email to contact someone. Unless they have an urgent need to reach them, then they will call. And at that, yours was an urgent need, because they wanted to avoid additional delay imposed by having to get another passport. They did you a favour. Vast majority will have emails (because they used email to communicate with CIC).