hello, I have a very sad situation actually. My husband did his landing on Feb 02 / 2018 and even though we changed our home address 1 year ago and immigration confirm they have changed and updated our address they did the mistake to send my husband is PR CARD to our old home which we had a problem with because they neighbours that live there really hate us and because of that we moved out. Now, we spoke with immigration and ask them why they made such a big mistake when during my husband is landing day we reconfirm and they did had the right address why did they send it to our old home...they just said someone made an error. Anyways, they mailed out on March 13, 2018 to our old home and we contacted the landlord and current tenants for our mail but they said they didn't received it at all...we already knew they would say this because they really hate my husband and most likely they threw our mail in the garbage and immigration said the mail never return to them. We only know it was mailed but the neighbours won't tell us the truth...it is a very sad truth. The worse part is that my husband and I booked a vacation to mexico cancun paid $4,000 which will never be returned to us....so we lost our money and our dream to travel....immigration said they cant do anything about it and even though they feel sorry for us......they suggest for us to go to mexico but for my husband to apply for a travel document in his return in mexico canadian embassy ...??????? has anybody done this before?????? how long does it take to get the mail from immigration if it was sent on march 13???????? I live in Toronto and our old home also in Toronto area?????? how can i track it down?????? Both my husband and I have lost hope to find the PR CARD and since it is lost we have to wait for 6 mores weeks for immigration to begin processing a new one...and our trip is on april 14, 2018. I just cant even believe this situation on how evil people can be.
@profiler